Dubai Municipality launches AI-powered virtual spokesperson “Saeed”
Dubai Municipality has unveiled “Saeed,” its first artificial intelligence-powered virtual spokesperson, marking a significant step in the emirate's digital transformation journey. The AI-driven representative will serve as an official communication channel, providing residents and visitors with information about Dubai Municipality's services, projects, initiatives, and community programs through interactive digital platforms.
Designed with traditional Emirati attire and features, Saeed reflects the Municipality's identity while offering a modern, technology-driven approach to public communication. The initiative supports Dubai's vision of building a smarter government ecosystem by delivering faster, more accessible, and consistent information across multiple channels.
Enhancing Public Engagement Through AI
Saeed uses official Dubai Municipality data to provide accurate and regularly updated information. The virtual spokesperson can be featured in press briefings, awareness campaigns, social media platforms, websites, community events, and digital content.
Key Features of Saeed:
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AI-powered virtual government spokesperson.
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Supports multiple languages including Arabic, English, Urdu, and Chinese.
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Delivers official updates, news, and service information.
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Simulates human interaction for improved user engagement.
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Provides quick responses to common public enquiries.
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The platform is designed to simplify communication and make government information more accessible to Dubai's diverse population.
Supporting Smart Government Services
Dubai Municipality said Saeed will play an important role in promoting new services, projects, public facilities, recreational destinations, and major events across the emirate. The AI spokesperson will also support digital tours, awareness initiatives, and campaigns aimed at enhancing residents' quality of life.
Future Applications:
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Integration with "Hayakom" customer service centres.
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Assistance with municipal service enquiries.
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Internal communication and employee engagement.
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Awareness campaigns and information sharing.
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Promotion of community initiatives and public services.
According to Seyed Ismail Al Hashimi, Acting CEO of the Corporate Support Services Sector at Dubai Municipality, Saeed represents more than just a virtual spokesperson. It serves as a comprehensive communication platform designed to improve message consistency, strengthen community engagement, and support Dubai's broader strategy of adopting artificial intelligence to enhance government services and user experience.
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